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Lynx Claims Ltd is a claims management company authorised and regulated by the Financial Conduct Authority (FRN: 000000) under the Financial Services and Markets Act 2000. Registered in Scotland — Company No. SC873208. Registered office: 3 Fitzroy Place, Glasgow, G3 7RH.
1. Introduction
These Terms and Conditions ("Terms") govern the relationship between Lynx Claims Ltd ("we", "us", "Lynx Claims") and you, the client ("you", "your"), when you use our claims management services ("Services"). By signing our Client Agreement or submitting a claim through our website or other channels, you agree to be bound by these Terms.
These Terms are governed by the law of England and Wales (or, where applicable, Scots law) and are subject to the jurisdiction of the courts of England and Wales (or Scotland, where agreed).
2. Our Services
Lynx Claims is a regulated claims management company (CMC). We do not provide legal advice. Our services include:
- Assessment of the merits and potential value of your claim
- Identification and introduction of specialist regulated solicitors where required
- Case management, evidence gathering, and correspondence handling
- Negotiation with defendants, insurers, and their representatives
- Liaison with the Financial Ombudsman Service (FOS), employment tribunals, or other relevant bodies
Where your claim requires legal proceedings, it will be referred to a regulated solicitor within our partner network. Any solicitor acting for you will be subject to their own terms of engagement and the Solicitors Regulation Authority (SRA) Code of Conduct.
3. No Win, No Fee — Fee Structure
Our Services are provided on a conditional fee arrangement ("no win, no fee"). You will not pay us anything if your claim is unsuccessful. Our fees are as follows:
| Settlement Amount | Our Fee (inc. VAT at 20%) |
|---|
| Up to £1,000 | 30% of settlement |
| £1,001 – £5,000 | 28% of settlement |
| £5,001 – £25,000 | 25% of settlement |
| £25,001 – £100,000 | 20% of settlement |
| Over £100,000 | 15% of settlement (subject to a maximum fee cap) |
All fees are inclusive of VAT at the prevailing rate (currently 20%). Fee caps apply in accordance with the Claims Management (Regulation) (Amendment) Order 2018 and any applicable FCA fee cap regulations. Your specific fee arrangement will be confirmed in your Client Agreement, which you must sign before we begin work on your case.
4. Your Obligations
In order for us to provide our Services effectively, you agree to:
- Provide accurate, complete, and truthful information about your claim at all times
- Promptly supply any documents, evidence, or information we reasonably request
- Notify us immediately of any change in your circumstances that may affect your claim
- Not commence parallel proceedings or engage another CMC or solicitor for the same matter without notifying us
- Not communicate directly with the defendant or their representatives without our consent (unless advised otherwise)
- Attend any medical examinations, hearings, or meetings required to progress your claim
5. Cancellation Rights
You have the right to cancel your Client Agreement within 14 calendar days of signing without giving any reason (your statutory "cooling-off period" under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). To cancel, please contact us in writing at cancel@lynxclaims.co.uk or by post to 3 Fitzroy Place, Glasgow, G3 7RH.
If you request that we begin work during the cancellation period and subsequently cancel, you may be charged a reasonable fee for work completed up to the point of cancellation. This will be calculated on a time and materials basis and will not exceed the fee that would otherwise have been payable had the claim succeeded.
After the 14-day cooling-off period, you may still withdraw from our services at any time, subject to payment of a withdrawal fee to cover reasonable costs incurred. Details are set out in your Client Agreement.
6. Complaints Procedure
We are committed to providing an excellent service. If you are unhappy with any aspect of our service, please follow our complaints procedure:
- Step 1: Contact your case handler directly to raise the issue informally
- Step 2: If unresolved, submit a formal complaint in writing to complaints@lynxclaims.co.uk or to our Complaints Manager, 3 Fitzroy Place, Glasgow, G3 7RH
- Step 3: We will acknowledge your complaint within 5 business days and issue a final response within 8 weeks
- Step 4: If you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge. FOS contact: 0800 023 4567 / financial-ombudsman.org.uk
7. Limitation of Liability
To the fullest extent permitted by law, Lynx Claims' liability to you for any claim arising from or in connection with the provision of our Services shall not exceed the total fees paid by you to us in the 12 months preceding the claim. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
8. Confidentiality
Both parties agree to keep confidential all information disclosed in connection with the Services that is marked or reasonably understood to be confidential, except where disclosure is required by law, regulation, or court order, or is necessary to progress your claim.
9. Intellectual Property
All content on our website, including text, graphics, logos, and software, is owned by or licensed to Lynx Claims Ltd and is protected by copyright, trade mark, and other intellectual property laws. You may not reproduce, distribute, or commercially exploit any content without our prior written consent.
10. Third-Party Links
Our website may contain links to third-party websites. We have no control over and accept no responsibility for the content or privacy practices of those websites. Inclusion of a link does not imply endorsement by Lynx Claims.
11. Changes to These Terms
We may update these Terms from time to time. The version applicable to your matter will be the version in force at the date you sign your Client Agreement. Changes to Terms governing ongoing client relationships will be notified to you in writing at least 30 days before they take effect.
12. Governing Law & Jurisdiction
These Terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are resident in Scotland, in which case Scottish law and the jurisdiction of the Scottish courts shall apply.
13. Contact
For any queries regarding these Terms, please contact us at legal@lynxclaims.co.uk or write to Lynx Claims Ltd, 3 Fitzroy Place, Glasgow, G3 7RH.
